Coughlin Chrysler Dodge Jeep Ram

"Exceptional service department staff"

I bought a 1999 Dodge Durango and installed a new engine. This was my first purchase of a Chrysler/Dodge. When problems started to occur I visited your dealership's service department to see if I could find some answers. To make a long story short I described my situation to your service staff and I was surprised to be treated like a life long customer. Jim Elgin was especially friendly and helpful in solving all of my vehicle issues. I can't thank him enough and I'm glad to know that your dealership is staffed with employees like Jim.

Jake S.

"We could not have asked for more."

My wife and I had been looking to upgrade our mini-van for some time and had visited many dealers in the Columbus and Dublin area. 
We simply could not find what we felt was a good or even fair deal. 

Then I went to Coughlin Automotive in Marysville.  We could not be happier with the deal we received on our new Town & Country and the folks at Coughlin could not have been nicer. 

They even personally drove all the forms to our home in Dublin for my wife to sign so that she did not have to drag our three kids to dealership.  We could not have asked for more.

Rick S.

"Great!"

Everything has been great. Thank you all so very much.  I will recommend Coughlin to my friends and family.

Rosa

"THANKS"

I have been wanting to go back to a minivan or crossover suv since I sold my Plymouth Voyager a few years ago.

The adds in the paper a couple of  weeks before Memorial Day brought me to Marysville to look at the 2010 Chrysler Town and Country.  I really like the flexibility of the seats that fold down into the floor.  So far I am very happy driving this car and I think we go a great deal.

Judy C

"Personal Service"

We love the personal service we received and the fact they treat you like friends! Marty and Tim are great!!! THanks for a easy transaction..

Thomas Smith

"Cars.com Negative Customer Feedback--With Solution"

===CASE INFORMATION===
Subject:        I have feedback on a vehicle seller
Name:          Amanda Schaffer
E-Mail Address: amandaschaffer@yahoo.com
ZIP Code:      46037
URL:           
Comments:      On June 12, 2010 I purchased a 2007 Acura TL from Couglin Automotive in Marysville, OH from sales representative Glenn Susmilch. This car listing was originally found on cars.com. The condition of the car and the tires were asked through an e-mail before the purchase date- and it was confirmed by phone and through carfax that the car was in GREAT condition and have never been in an accident.  Because I lived out of state this information was believed on face value.  However, within 48 hours of purchasing the car it was discovered that there was a broken accelerator pedal, a bent tire rim, two tires that were not rated for the vehicle, and 2000 more miles on the vehicle than what was advertised.  After much discussion with GM Randy Trott, Couglin paid for ONE new tire and paid for a refurbished rim.  The warranty covered the cost of the accelerator pedal. I paid for the cost of a second tire and the alignment. On 11/6/10 it was discovered by the Acura dealership in Fishers, IN that a side wall on one of the tires that was not replaced was patched.  And, on 11/10/10 it was brought to my attention that the rear bummer has been repainted and it not original to the car - inferring that the vehicle had been wrecked.  On 11/9/10 I notified Randy Trott that I felt I again had not been told the truth about the condition of the car when it was purchased. He, however, would not claim responsibility due to it being about 5 months after the purchase.  Randy has confessed to the fact that he himself drove the car for the 2000 miles, which were not disclosed. When considering all the evidence.  Something happened to the car that was not disclosed to me and was "covered" up.  I believe fully that these are not worthy business practices and should be noted, as well as rectified.


Follow-up the same day of notification of issue:
Amanda,

Good morning.  As you will see below, I was just notified of your recent, and current unhappiness regarding your purchase from our Marysville Chrysler location. 

While I am out of town on a family vacation, I did want to let you knoiw that I will be looking into this first thing next week.  What, b
May I ask, I the best day time phone number to reach you?

Sincerely,

Matt Dillon
Director of Internet Sales
Couhlin Automotive Group
Sent from my Verizon Wireless BlackBerry


Amanda's Reply back to initial follow-up:
Matt,

Thank you very much for your e-mail.  I have been in contact with Pat Davis from Coughlin and he has been able to assist me fully.

Thank you for your prompt attention, and please let me know if you have any specific questions.

Thank you,

Amanda Schaffer


Permission being asked to post this series of e-mails:
Amanda,
 
Would it be O.K. if I posted this full e-mail string, form the complaint all the way through, on our website?  We actually do not have any complaints, and I would like to add yours if I may.

Sincerely,

Matt Dillon
Director of Internet Sales
Coughlin Automotive
740-644-1222--Cellular
mattdillon@coughlincars.com
www.coughlincars.com



Permission being granted to post e-mails:
Matt,

That would be just fine.  Glad to help in a round about way .

Let me know if there is anything else.

Thanks,

Amanda Schaffer

Amanda Schaffer